Knowledge Base

The Business Problem 

Finding the right information at the right moment is a challenge, and ensuring your customers can find the answer they’re looking for quickly and easily can be an even larger – and more critical – challenge. 

Pixelstreams Knowledgebase - The Benefits:

1. Provides customers with immediate answers:  gives customers immediate, 24x7 access to critical information. Through a self-service portal view, customers can find answers using powerful search methods, FAQ's, forums, and more.
2. Improves support staff effectiveness:  customer service and support staff can access the Knowledgebase, allowing them to reduce customer handling time and improve first contact resolution rates.  Sophisticated search capabilities enable agents to search more quickly and more effectively.
3. Reduced phone and email volumes:  Reduced phone and e-mail volume results from providing customers with information and self-help online.  When an agent is required to solve an inquiry, our system easily directs customers to the most appropriate channel through seamless escalation paths.