Support

Pampered Support

We believe that an exceptional service experience starts with committed people.  Our unconditional commitment to developing people who are passionate about providing the highest level of support to small and medium-sized businesses is bundled into all of our products.  We know the best solution available for your business, and we make our recommendations in plain English, so you’re not overwhelmed with technical jargon.

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Universal search for your online knowledge databases, help, chat, and other interactions compose basic support services industry-wide today.  However, Pixelstreams was founded with the vision of being a different type of company – a technology services provider with qualified people.  And we want to be easy to do business with.  We constantly work to exceed our customers' expectations, and to provide timely and accurate support every day.

Proactive Monitoring

Knowledge, visibility, and control of IT systems are critical elements in maintaining high availability and performance.  That's why Pixelstreams deploys a suite of monitoring tools from industry leaders – tools that provide us with real-time and historical insight to the performance of critical components in your server environment.  These tools also alert us to failures, and notify us when certain thresholds have been exceeded, enabling Pixelstreams to proactively respond to potential issues before critical systems are impacted.

We constantly monitor all routers, switches, and connectivity to ensure the integrity of our data centers and all customer operations. We also analyze the network backbone, bandwidth providers, and the overall health of the internet itself.