Telephone Support

Our highly trained staff is available to support our customers 12 hours a day, five days a week. Pixelsteams’ Network Operation Center (NOC) provides the ability to monitor and proactively manage our IP, and managed services network. Our Data Center and NOC facility ensures vigilance of managed services.

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Quick Facts

• Our 24x7 monitoring with alarm supervision, real-time system surveillance, automated escalation, and fault management systems.
• Our proven track record, best practices approach, and broad-based enterprise networking experience, combined with operational processes, technical expertise, and highly qualified software and hardware engineering to optimize the network.
• Change Management Control for positive control during maintenance, system upgrades, or planned events.
• Secure NOC facility with controlled access, redundant power backup, fully diverse climate control, geo-diverse voice redundancy, and disaster recovery site.
• Performance metrics and real-time reporting.
• High network availability exceeds 99.5%
• Low latency
• Low packet loss
• Technical support with high first time resolution of issues